Items relating to site updates, fixes and deploys.
At 2:07pm on Friday the 8th May 2015 for three minutes and again, at 2:19pm for nine minutes, ending at 2:28pm, a failure of equipment at our hosting provider resulted in the NHS ePortfolios website at http://www.nhseportfolios.org becoming unavailable/unresponsive to some users.
During this time, users would have encountered disruption / errors as our systems transferred users away from failing devices to other, still functional, devices.
At 2:24pm, for four minutes, the NHS ePortfolios website was online, but user requests were being serviced by only one of three devices that are normally responsible for this task. At the time, around 600 users were making approximately 2,500 requests per minute. Response times from a single device would have resulted in an unacceptable user experience at this time.
Intermittent outages affecting a single device continued to be experienced until 3:23pm.
Shortly after midnight, a configuration change was performed by our hosting provider and disruption has subsequently not recurred.
We are pleased to announce that there is now an alternative means of getting help on the ePortfolio in the form of a searchable support area, the NHS ePortfolio Help Centre.
This is located at http://nhseportfolios.zendesk.com
During June 2014 the FAQ within the ePortfolio is to be removed and users encouraged to use the Help Centre to find answers to common questions. Over time we will continue to add articles, particularly based on common questions that are being received by the Technical Support team and by ePortfolio site leads (such as Foundation schools and the colleges).
In addition to being able to search on keywords you can also browse categories based on ePortfolio roles and sites.
We will also posting guidance videos on to our YouTube channel at http://youtube.com/nhsep where we will be adding short video guides that are often embedded into Help Centre articles.
Issues with the messaging system have been fixed via a site update that did not require site down time:
The issues resolved by this item are:
* When attempting to view a message, the user gets an error page instead of the message.
* When a user is “replying” to a received message, the name of the person they are replying does not appear in the “to” field of the return message.
* When sending a message to multiple recipient types (i.e. TO/CC/BCC), all recipients are marked as the first recipient type available (e.g. a message to 1 x TO and 3 x BCC will end up as 4 x TO)
We are aware of some further issues, which will be addressed in subsequent work items:
* TFS 12722 – EPORTFOLIO – MESSAGING – Error when recipient included in more than one of TO, CC and BCC
* TFS 12723 – EPORTFOLIO – MESSAGING – BCC Recipients not visible on sent messages
* TFS 12724 – EPORTFOLIO – MESSAGING – Default Folders not established during account creation
At 18:18 on Tuesday the 28th January 2014, a failure of equipment at our hosting provider resulted in the NHS ePortfolio website at http://www.nhseportfolios.org becoming unavailable to all users. Visitors to the site received only an error page (A 502 error) with no indication as to why the site was unavailable or how long it would take to recover.
3 hours and 3 minutes later, at 21:21, access to the site was restored and users were able to successfully login once more. Users of our mobile app in offline mode were able to continue to create ticket requests and reflection forms within the app during this period but were unable to synchronise these with the website until after the site returned at 21:21.
Whilst all users were able to login as of 21:21, some users may have experienced delays in receipt of email messages from the site and would have received error messages onscreen when attempting to access files in their personal library whilst we restored all services. All services were restored to fully operational status by 22:55 and no email messages remain unsent by the time of writing (01:32, Wednesday the 29th January 2014).
During the period of downtime, we were unfortunately unable to post a message at http://www.nhseportfolios.org indicating that the site was offline and to provide an ETA for the resumption of service. We were, however, able to answer requests received from users by email to email@example.com (2 users) and via the @neseportfolio twitter account (7 users).
A full investigation into the failure will be performed in order that we can determine how this situation can be avoided in the future and as part of this, we will investigate options to allow us to provide appropriate user feedback should a similar situation recur.
Following this weekend’s site update (25th January 2014, Release 12.8) you may notice a small change to the logging in process. Trainees and supervisors have often asked if we can simplify the login process by remembering what ‘role’ you had the last time you used the ePortfolio.
If you have more than one ePortfolio role then the next time you log in (after the update) you will see the Select Role page one last time. After this you last used role will be remembered so that the next time you log in you will go straight into that role. Of course you can change role at any time by clicking the Select Role button at the top left of the menu. When you log out the role being remembered will be the one you last selected.
For trainees who have been in the Foundation ePortfolio and are now routinely using a College ePortfolio this small change will be of particular benefit. If you have both Foundation Clinical and Foundation Educational Supervisor role (with associated trainees) then ensure you are in the correct role following login (and change if necessary).
For trainees who have been in the Foundation ePortfolio and are now routinely using a college ePortfolio this small change will be of particular benefit.
We are always keen to hear suggestions that would improve your ePortfolio experience so please send us your ideas via Twitter @NESePortfolio or via your College or local user group.