Use of Internet Explorer 7

If you are using Microsoft’s Internet Explorer to access NHS ePortfolio, it must now be version 8 or above. The ePortfolio team can no longer condone the use of Internet Explorer 7 (IE7) to access the NHS ePortfolio.

Main reasons:

  • IE7 does not support the ‘drag and drop’ functionality within the Personal Library (requested by ePortfolio users) which was introduced October 2014.
  • IE7 does not support the new capabilities and improved security and performance provided by modern, up-to-date browsers.
  • Microsoft stopped providing support for Windows XP (the operating system IE7 is most commonly available on) on the 8th April 2014. As such the manufacturer is no longer providing security updates and it is widely recognised that this leaves users of this platform vulnerable to malicious software.

What are the agreed browser support statements for the NHS ePortfolio system?

In the general specification document that is a standard part of all the ePortfolio service contracts our browser support statement is as follows:

NHS ePortfolios supports use of the main application at in the following browsers:

We support the current and previous major versions of all browsers on a rolling basis. Each time a new version is released, we start supporting the new version and stop supporting the third most recent version.

At the time of writing, in addition to providing full support for the current and previous versions of IE (IE10 and IE11), Chrome and Firefox, we also accommodate users of versions IE8 and IE9 and Apple Safari browser(s).

What communication has been issued regarding the web-browsers we support?

Our browser support statement is published:

If we are using IE7 what can we do?

The simplest suggestion is to stop using IE7 and upgrade to a web-browser that can support the NHS ePortfolio. We would recommend speaking to your local IT team but options could include the following:

  • Microsoft continues to provide Internet Explorer 8 as a free upgrade to Internet Explorer 7 on the Windows XP operating system and this can be installed automatically via Windows Update (
  • Google provide the Google Chrome browser for free for use on the Windows XP operating system, where it can be installed in parallel with Internet Explorer 7 for environments where IE7 remains a requirement. (
Need help?
If you are having a problem with you NHS ePortfolio account please contact the Support team via the Help section of you account, or email us at