Update for deployment on Sat 29 Jul 2017 (Release 25.1)

Below are the items that are to be included in Release 25.1, scheduled for deployment on Sat 29 Jul 2017.

Update items included in this build are:

  • 23302 – NES NM – MENTOR – Alter Nurse Mentor site to READ access only
  • 23539 – EPORTFOLIO – My Tickets To Complete Improvements [ZEN 32895]
  • 23548 – EPORTFOLIO – Updates to the login page
  • 23552 – EPORTFOLIO – Update styling of Alerts homepage widget
  • 23565 – MANAGEMENT – Admin Permissions
  • 23585 – ICELAND – Reorganise Supervision forms and establish MCR Form [ZEN 33249]
  • 23596 – PHARMACY – Enable trainee searching by GPhC Number
  • 23618 – MANAGEMENT – Add dates and times to email report tool
  • 23621 – MANAGEMENT – Error when adding a new account merge to the queue
  • 23635 – FOUNDATION – HEE – New role – Historic Foundation ePortfolio (HEE)
  • 23637 – EPORTFOLIO – Minor Personal Library updates (Homepage Widget & Overview Page)
  • 23656 – MANAGEMENT – Rename Misc menu and establish new Support Tools menu
  • 23659 – MANAGEMENT – Establish new form deletion tool for management administrators
  • 23663 – EPORTFOLIO – Update NUnit to latest version

Fixes included in this build are:

  • 23624 – EPORTFOLIO – Unable to upload profile picture with non-standard characters in filenames
  • 23625 – EPORTFOLIO – Resolve bad link to /Auth/Common/Pages/SelectRole.aspx
  • 23707 – EPORTFOLIO – Fix UI issue in Download Portfolio page

Descriptions for these items are as follows:

23302 – NES NM – MENTOR – Alter Nurse Mentor site to READ access only
Within the NM (Nurse Mentor) site, ensure that all existing accounts are made read-only as data is being migrated to TURAS.

23539 – EPORTFOLIO – My Tickets To Complete Improvements [ZEN 32895]
Within ALL sites, update the “My Tickets To Complete” widget and page to indicate that partially completed tickets cannot be declined.

23548 – EPORTFOLIO – Updates to the login page
Update the styling of UI elements on the Login page to improve consistency.

23552 – EPORTFOLIO – Update styling of Alerts homepage widget
Within ALL sites, updated the styling of the alerts homepage widget to improve consistency with other UI elements.

23565 – MANAGEMENT – Admin Permissions
NHS ePortfolios Internal Item.

23585 – ICELAND – Reorganise Supervision forms and establish MCR Form [ZEN 33249]
Within the ICELAND site, reorganise all supervision forms under new “Supervisor Forms” menu item and establish new MCR form.

23596 – PHARMACY – Enable trainee searching by GPhC Number
Within the PHARMACY site, update the trainee search to allow searching by GPhC Number.

23618 – MANAGEMENT – Add dates and times to email report tool
Within the MANAGEMENT site, update the email report tool to provide dates and times to reduce the requirement to cross reference with other sources.

23621 – MANAGEMENT – Error when adding a new account merge to the queue
Within the MANAGEMENT site, resolve issue casuing an error to occur when queuing an account merge.

23624 – EPORTFOLIO – Unable to upload profile picture with non-standard characters in filenames
Within all sites, ensure that commas in filenames are handled to prevent security warnings occurring when downloading from Google Chrome.

23625 – EPORTFOLIO – Resolve bad link to /Auth/Common/Pages/SelectRole.aspx
NHS ePortfolios Internal Item.

23635 – FOUNDATION – HEE – New role – Historic Foundation ePortfolio (HEE)
Establish a new “Historic Foundation ePortfolio (HEE)” to provide signposting to departed users of the FOUNDATION site from HEE locations.

23637 – EPORTFOLIO – Minor Personal Library updates (Homepage Widget & Overview Page)
Within ALL sites, perform slight updates to the UI of the personal library and associated homepage widget to improve consistency with other UI elements.

23656 – MANAGEMENT – Rename Misc menu and establish new Support Tools menu
NHS ePortfolios Internal Item.

23659 – MANAGEMENT – Establish new form deletion tool for management administrators
Within the MANAGEMENT site, for users of the Management Administrator role, establish a tool to allow form deletion requests to be processed without support scripts.

23663 – EPORTFOLIO – Update NUnit to latest version
NHS ePortfolios Internal Item.

23707 – EPORTFOLIO – Fix UI issue in Download Portfolio page
Within all sites, resolve UI issue that was cropping the action drop down menu in the main download portfolio page.

Unscheduled downtime event – Thursday 20th July 2017

A failure with the networking infrastructure at our hosting provider (specifically, the Microsoft Azure UKSouth region) resulted in the NHS ePortfolios website at http://www.nhseportfolios.org becoming unavailable/unresponsive to all users on three occasions on Thursday the 20th July 2017:

  • At 21:49 to 21:55 (6 minutes)
  • At 22:05 to 22:10 (5 minutes)
  • At 22:29 to 00:58 (149 minutes)

Following identification of the cause of the outage, updates were provided via the @NHSePortfolios Twitter account between 23:13 and 01:05.

No data was damaged / compromised as a result of this incident.

Update, 25 July 2017: Root Cause Analysis provided by hosting provider:

RCA – Network Infrastructure – UK South

Summary of impact: Between July 20, 2017 21:41 UTC and July 21, 2017 1:40 UTC, a subset of customers may have encountered connectivity failures for their resources deployed in the UK South region. Customers would have experienced errors or timeouts while accessing their resources. Upon investigation, the Azure Load Balancing team found that the data plane for one of the instances of Azure Load Balancing service in UK South region was down. A single instance of Azure Load Balancing service has multiple instances of data plane. It was noticed that all data plane instances went down in quick succession and failed repeatedly whilst trying to self-recover. The team immediately started working on the mitigation to fail over from the offending Azure Load Balancing instance to another instance of Azure Load Balancing service. This failover process was delayed due to the fact that VIP address of Azure authentication service used to secure access to any Azure production service in that region was also being served by the Azure Load Balancing service instance that went down. The Engineering teams resolved the access issue and then recovered the impacted Azure Load Balancing service instance by failing over the impacted customers to another instance of Azure Load Balancing service. The dependent services recovered gradually once the underlying load balancing service instance was recovered. Full recovery by all of the affected services was confirmed by 01:40 UTC on 21 July 2017.

Workaround: Customers who had deployed their services across multiple regions could fail out of UK South region.

Root cause and mitigation: The issue occurred when one of the instances of Azure Load Balancing service went down in the UK South region. The root cause of the issue was a bug in the Azure Load Balancing service. The issue was exposed due to a specific combination of configurations on this load balancing instance combined with a deployment specification that caused the data plane of the load balancing service to crash. There are multiple instances of data plane in a particular instance of Azure Load Balancing Service. However, due to this bug, the crash cascaded through multiple instances. The issue was recovered by failing over from the specific load balancing instance to another load balancing instance. The software bug was not detected in deployments in prior regions because it only manifested under specific combinations of the configuration in Azure Load Balancing services. The combination of configurations that exposed this bug was addressed by recovering the Azure Load Balancing service instance.

Next steps: We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Microsoft Azure Platform and our processes to help ensure such incidents do not occur in the future. In this case, we will: 1. Roll out a fix to the bug which caused Azure Load Balancing instance data plane to crash. In the interim a temporary mitigation has been applied to prevent this bug from resurfacing in any other region. 2. Improve test coverage for the specific combination of configuration that exposed the bug. 3. Address operational issues for Azure Authentication services break-glass scenarios.

Update for deployment on Sat 13 Jul 2017 (Release 25.0)

Below are the items that are to be included in Release 25.0, scheduled for deployment on Sat 13 Jul 2017.

Update items included in this build are:

  • 23597 – EPORTFOLIO – Update .NET Framework from 4.5 to 4.6.1
  • 23623 – FOUNDATION – HEE – Removal of posts starting on or after 1st August 2017
  • 23655 – EPORTFOLIO – Update libraries
  • 23713 – FOUNDATION – TURAS – Export Rest of UK Users for TURAS

Fixes included in this build are:

  • 23711 – EPORTFOLIO – QA – spQA_InsertAllForms – Update to db structure

Descriptions for these items are as follows:

23597 – EPORTFOLIO – Update .NET Framework from 4.5 to 4.6.1
NHS ePortfolios Internal Item.

23623 – FOUNDATION – HEE – Removal of posts starting on or after 1st August 2017
Within the FOUNDATION site, remove posts (for HEE locations only) that start on or after the 1st August 2017.

23655 – EPORTFOLIO – Update libraries
NHS ePortfolios Internal Item.

23711 – EPORTFOLIO – QA – spQA_InsertAllForms – Update to db structure
NHS ePortfolios Internal Item.

23713 – FOUNDATION – TURAS – Export Rest of UK Users for TURAS
Export details of Rest of UK Foundation users for migration to TURAS.

Update for deployment on Sat 24 Jun 2017 (Release 24.9)

Below are the items that are to be included in Release 24.9, scheduled for deployment on Sat 24 Jun 2017.

Update items included in this build are:

  • 23347 – EPORTFOLIO – Update styling of modal dialog headers
  • 23451 – ICELAND – Apply Bootstrap style to forms within new site
  • 23536 – EPORTFOLIO – Update Move Forms facility
  • 23537 – EPORTFOLIO – Remove ContentLastModified columns from FilledForms table
  • 23550 – EPORTFOLIO – Updates to page footers

Fixes included in this build are:

  • 23556 – DENTAL – Unable to view blank LEP forms [ZEN 33076]
  • 23557 – DENTAL – PAQSOP (VT/LDFT & HTVT) Formatting issues [ZEN 33079]
  • 23592 – MANAGEMENT – Incorrect styling on tabs in error pages
  • 23605 – FOUNDATION – Revert Delete Permissions on Supervision Forms [ZEN 33313]

Descriptions for these items are as follows:

23347 – EPORTFOLIO – Update styling of modal dialog headers
NHS ePortfolios Internal Item.

23451 – ICELAND – Apply Bootstrap style to forms within new site
Within the ICELAND site, ensure the styling rules implemented in all custom forms match the styling rules utilised in other sites.

23536 – EPORTFOLIO – Update Move Forms facility
NHS ePortfolios Internal Item.

23537 – EPORTFOLIO – Remove ContentLastModified columns from FilledForms table
NHS ePortfolios Internal Item.

23550 – EPORTFOLIO – Updates to page footers
NHS ePortfolios Internal Item.

23556 – DENTAL – Unable to view blank LEP forms [ZEN 33076]
Within the DENTAL site, resolve the issue that was preventing the viewing of VT/LDFT and HTVT versions of LEP forms via the Blank Forms facility.

23557 – DENTAL – PAQSOP (VT/LDFT & HTVT) Formatting issues [ZEN 33079]
Within the DENTAL site, resolve styling issues with the VT/LDFT and HTVT versions of the PAQSOP forms.

23592 – MANAGEMENT – Incorrect styling on tabs in error pages
NHS ePortfolios Internal Item.

23605 – FOUNDATION – Revert Delete Permissions on Supervision Forms [ZEN 33313]
Within the FOUNDATION site, revert permissions for the deletion of supervision forms to pre 2016/17 values.

Update for deployment on Sat 10 Jun 2017 (Release 24.8)

Below are the items that are to be included in Release 24.8, scheduled for deployment on Sat 10 Jun 2017.

Update items included in this build are:

  • 22829 – EPORTFOLIO – Introduce “undeliverable” warning flag on ticket overview page.
  • 23377 – DPH – Basic site build – Phase 2 – SAC External Representative
  • 23421 – IoPPN – Change to Supervisor Access to Previous Post [ZEN 32276]
  • 23468 – FOUNDATION – 2017 – HEE HORUS Migration – Extract FOUNDATION database [ZEN 32526]
  • 23560 – EPORTFOLIO – Updates to forgotten password tool [ZEN 33092]

Fixes included in this build are:

  • 23479 – FOUNDATION – Update permission on “Psychiatric and Mental Health Competency” forms [ZEN 32516]
  • 23494 – EPORTFOLIO – Error when completing ticket request sent to yourself [ZEN 32561]
  • 23511 – EPORTFOLIO – Update placeholder text in step 2 of ticket creation process
  • 23524 – PHYSICIAN – Error opening “Supervised Trainees” page for certain users [ZEN 32812]
  • 23528 – EPORTFOLIO – Error when attempting to view a draft form via the my draft forms page/widget [ZEN 32833] / [ZEN 32892]
  • 23547 – EPORTFOLIO – Assessor TicketForms page setting SelectedUser irrespective of current user role [ZEN 32844]
  • 23551 – EPORTFOLIO – Ensure home icon is styled as per other top navigation items
  • 23562 – EPORTFOLIO – Incorrect positioning of checkboxes in association admin feature

Descriptions for these items are as follows:

22829 – EPORTFOLIO – Introduce “undeliverable” warning flag on ticket overview page.
Within all sites, update the Ticket Overview page to contain a flag indicating when delivery of the related email message has not been possible.

23377 – DPH – Basic site build – Phase 2 – SAC External Representative
Within the DPH site, update the forms and facilities that are available to users of the SAC External Representative role.

23421 – IoPPN – Change to Supervisor Access to Previous Post [ZEN 32276]
Within the IoPPN site, update permissions to prevent supervisors from viewing form content related to previous posts.

23468 – FOUNDATION – 2017 – HEE HORUS Migration – Extract FOUNDATION database [ZEN 32526]
NHS ePortfolios Internal Item.

23479 – FOUNDATION – Update permission on “Psychiatric and Mental Health Competency” forms [ZEN 32516]
Within the Foundation site, update the permissions on “Psychiatric and Mental Health Competency” forms to prevent draft forms become locked when moved.

23494 – EPORTFOLIO – Error when completing ticket request sent to yourself [ZEN 32561]
Within all sites, resolve issue that causes an error to occur when attempting to complete a ticket request sent to yourself.

23511 – EPORTFOLIO – Update placeholder text in step 2 of ticket creation process
Within all sites, update the placeholder text within step 2 of the ticket creation process, ensuring correct assessor terminology is utilised.

23524 – PHYSICIAN – Error opening “Supervised Trainees” page for certain users [ZEN 32812]
Within the PHYSICIAN site, resolve issue causing an error to occur when attempting to view the “Supervised Trainees” page.

23528 – EPORTFOLIO – Error when attempting to view a draft form via the my draft forms page/widget [ZEN 32833] / [ZEN 32892]
Within all sites, resolve issue that causes an error to occur when viewing draft forms via the My Draft Forms tab / page.

23547 – EPORTFOLIO – Assessor TicketForms page setting SelectedUser irrespective of current user role [ZEN 32844]
NHS ePortfolios Internal item.

23551 – EPORTFOLIO – Ensure home icon is styled as per other top navigation items
NHS ePortfolios Internal item.

23560 – EPORTFOLIO – Updates to forgotten password tool [ZEN 33092]
NHS ePortfolios Internal item.

23562 – EPORTFOLIO – Incorrect positioning of checkboxes in association admin feature
NHS ePortfolios Internal Item.

Need help?

If you are having a problem with you NHS ePortfolio account please contact the Support team via the Help section of you account, or email us at support@nhseportfolios.org

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